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Trade Law

​ Distributor

M32 lab Mariko Suzuki

Name of the person in charge of operation

Mariko Suzuki

post code



2-29-11 Kamiuma, Setagaya-ku, Tokyo York Residence 104

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about shipping fee

Flat rate 1,000 yen (tax included)

Free shipping on purchases over ¥ 20,000.

Please note that if the delivered item is returned due to a long absence, the customer will be responsible for the shipping fee when the item is delivered again.

About returns

Please contact us by phone or inquiry form within 5 business days after the item arrives.

In addition, we cannot accept returns for the following products. Please note.

• If you do not contact us within 5 days after the item arrives.

• If you have used the product even once

• If you lose a part of the product or accessories (lower tag, etc.) at your own risk.

• If the product is damaged or dirty at your own risk

• If you lose the "delivery note" enclosed with the product

• If not purchased directly as a gift, etc.

• In addition, if we determine that we cannot accept returns similar to the above.

In the unlikely event that a defective product or delivery error occurs, we will return it to us and we will replace it.

We will bear the return cost. We will inform you by e-mail about the detailed procedure in that case.


About refund

Items that can be exchanged will be exchanged for non-defective items.

We apologize for the inconvenience, but the shipping fee for the return shipping will be borne by the customer.

If it is out of stock, we will return it and refund the product price and shipping fee.

Delivery time

In-stock regular items will be shipped within 3 to 5 business days after order confirmation or payment confirmation.

For out-of-stock items, we will inform you of the arrival time in the SHOP if they are scheduled to arrive.

​ If you have any other questions, please contact us from Contact.


Payment method

Credit card payment, convenience store payment (FamilyMart / Lawson / Ministop / Daily Yamazaki / Seiko Mart)

Is available.

Payment deadline

If you use a credit card, it will be settled when you place an order. After confirming the completion of payment, we will start preparing for shipping.

For convenience store payments, please make payment within 3 to 5 days (excluding weekends) after receiving the confirmation email from our shop.

After the payment deadline, it may be canceled.

phone number


email address


Shipping country/ USA, Europe(Except a part), CHINA, KOREA

The delivery transit period is calculated from the departure of the goods from the warehouse. It may take up to 4-5 business days to prepare the product from payment confirmation.

Delivery schedule based on geographic area (business days):

[USA 6-8 days] [Europe  6-8 days][China ,Korea 5-6 days]



Shipping charges vary depending on the shipping area and the size of the package.

-  Free shipping on purchases over 700 $ / 700 €.

-  We can’t to provide an estimate of additional costs as the final price can  fluctuate by the exchange rate.

Shipping company :

YAMATO transport  or EMS


Guidance on tariffs:

-If you purchase Japanese products from overseas, customs duty may be incurred.

In that case, please note that any customs duties will be borne by the purchaser.


-We do not accept returns under any circumstances.


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